Feedback

To all of current customers, we could not be more delighted to have been able to help you find your perfect piano.

To all of our future customers, we look forward to providing you with the same boutique piano buying experience that we are renown for. We only show pianos by appointment in order to ensure you are able to spend as much time as you need playing multiple pianos with complete attention to all of their performance characteristics. No distractions, no other players on other pianos, and no sales pressure, ever. Our belief is that our pianos are great instruments in great condition and each one will find the right owner. We are simply matching people and pianos... one at a time. 

 

Some of our recent feedback: 

 

We are very grateful to have met Charles, who is the owner of Orpheus Music, in the process of choosing a piano for our daughter. Charles has immense knowledge of music, the music industry, and piano instruments. You can feel his strong belief in the quality of Schimmel pianos and his enjoyment of being the brand's promoter. Schimmel is a great Germany piano maker with factories in both Germany and Poland. My daughter instantly fell in love with the sound of the Wilhelm Schimmel we bought. This piano also received uniform recommendations from her piano teacher, who comes from a well-respected musician family, and the piano technician this family trusts over decades. So this is the obvious choice for us. We highly recommend Orpheus Music and Schimmel pianos. If you are looking for a great piano and an authentic boutique piano-shopping experience, please definitely visit Charles at Orpheus Music in Falls Church.

 - Cao family

For a truly pleasant experience buying a fine musical instrument, I would always feel confident sending a student, friend or family member here.

- Daniel Lee

Lee Music Studios

 

 

 I can't say enough great things about Charles at Orpheus and my recent experience. First let me say, I don't play the piano, I've never owned a piano, I don't even read music - yet. But I have dreamt of a baby grand piano since I was little and finally decided that life is too short to keep putting if off. I am a very good researcher and was almost set on an expensive digital piano - so that I could listen to beautiful piano playing until I was actually able to play something myself. Then I figured I would buy an acoustic instrument. I went to a couple local piano stores but it just didn't feel right. Spending an amount equal to a house downpayment just didn't seem like a good idea. I knew what I thought I wanted but even with all the information out there, I needed a trustworthy person to advise me. 

And then I found the most beautiful used Yamaha Disklavier white piano on Orpheus' website - on a Sunday evening. I couldn't believe it was at a store in Falls Church I had never heard of. I emailed the contact on the site and literally within minutes Charles emailed me back. Then he called me on Monday morning and was so refreshingly honest and helpful. He spent at least half an hour asking me what I was looking for, what about the piano I liked, what were my plans. I didn't feel pressured at all and it was very clear Charles didn't want to sell something to a someone who wouldn't take care of it. I was thrilled but still cautious. Even at the used price, it would be an investment for me. Charles invited me to come that same day to look at the piano. I brought my 14 year old daughter who is a violinist. When we saw the piano in the window - WOW! Charles met us at the door and was immediately engaging but not pushy. Charles treated both my daughter and me with great respect and answered all my questions - which honestly took hours. Charles never rushed me, never made me feel silly for taking up the piano at middle age and never pressured me. I felt 100% comfortable that I made the right decision to buy the piano that day. While I was there, Charles called his mover and scheduled delivery for the next day! AND CHARLES EVEN CAME TO MY HOUSE TO MAKE SURE IT WAS POSITIONED PERFECTLY! I guess this is what customer service is supposed to be. I didn't buy a $100,000 piano but Charles made me feel like I did. He called me the night it was delivered to make sure I liked it. And yes, when I saw the piano set up in my house, it brought me to tears.
- Traynor Family
I would recommend Orpheus Music to anyone looking for a boutique experience in buying a piano. With personalized, attentive service, Charles cares most about matching the customer with a piano that suits your playing style, objectives and sound. He would rather not sell you a piano than to sell you one that you do not connect with. He doesn't force a sale and there is no negotiating, but you can be confident that the pianos are meticulously tuned, refinished, and cared for and that you are getting a piano in top condition. Charles answered all of our questions and stressed that he is available for any question, big or small, moving forward. We also were able to arrange for delivery within just a few days. While the piano store is by appointment only, the location is inspiring due to sharing a small plaza dedicated to music in Falls Church City.
- Duquay Family
This shop is the hidden gem for pianists in the know. My piano technician sent me here when I told her I was ready to upgrade my teaching instrument. It’s a far cry from any of the piano shops in the area, especially in terms of the hours of preparation that go into every piano before it hits the showroom. Setting up an appointment with Charles was challenging, but I’m so glad I persisted. He didn’t try pressure tactics common in other stores, and there was no negotiation because the prices are already a fantastic value. His focus was on helping me find the instrument that fits my needs. I will definitely send my piano students here when they are in the market for a new instrument because I know they can’t go wrong with a piano from Orpheus!
- C Cleary
Our recent experience with Orpheus music was refreshing and educational. Charles was honest and informative. He ensured that a highly skilled musician was available to play the piano which enabled us to hear the quality of the upper and lower register of the piano. We were impressed with his presentation and knowledge of the piano. We would highly recommend Orpheus to anyone seriously looking for a quality piano. This has been the best purchase that we can remember in a very long time. BTW, the facility is first class.
Sincerely,

 - Whiten Family

 Upon the recommendation of my daughter's piano teacher, I started looking for an acoustic piano. Within a week, I had visited four showrooms and played about 30 different pianos of different make and vintage. It was my first time shopping for an acoustic piano and it was very important to me to connect with the instrument and to impart that to my daughter too. Charles at Orpheus Music recognized that right away and worked hard to find the right chemistry between the piano and me, regardless of price. He is a wealth of knowledge for someone who may not know exactly what he/she wants and provides valuable insight into each individual piano (not just generic recommendations about the manufacturer). At the same time, he only books one appointment at a time, allowing for uninterrupted time for a customer to try out individual pianos without being distracted by other conversations/noises. Charles was responsive, patient and courteous in all our interactions. He also provides a complete no-hassles package that includes tuning the instrument according to customer preferences and delivery. Orpheus Music has a tremendous team that works on restoring, regulating, and voicing pre-owned instruments into like new conditions. I got to play my particular Yamaha upright before it had been worked on and fell in love with its rich tone and feel right away. However, the audible and physical difference was still astounding after the Orpheus team worked their magic with it. Another advantage to buying my piano from Orpheus is that I got to meet with the very talented technician Claire at our last appointment to sign off on the piano voice. She will continue to take care of our piano going forward, which saves me time and risk of looking for another technician who I don't know and who doesn't know my piano. My purchase experience was a painless ten day process from first contact to delivery of piano. For anyone who knows what they want in a piano to someone who doesn't, Orpheus Music and Charles are definitely the right way to go!

 - R. Dumas

 

I would recommend Orpheus Music to anyone looking for a boutique experience in buying a piano. With personalized, attentive service, Charles cares most about matching the customer with a piano that suits your playing style, objectives and sound. He would rather not sell you a piano than to sell you one that you do not connect with. He doesn't force a sale and there is no negotiating, but you can be confident that the pianos are meticulously tuned and cared for and that you are getting a piano in top condition. Charles answered all of our questions and stressed that he is available for any question, big or small, moving forward. We also were able to arrange for delivery within just a few days. While the piano store is by appointment only, the location is inspiring due to sharing a small plaza dedicated to music in Falls Church City.

- Dugay Family

 

Charles at Orpheus Music is a true gem. I had been looking for a piano for quite sometime before I found Orpheus Music. From the moment I stepped into his pristine studio I knew this was the right place to purchase a piano. After speaking with Charles for 5 min you will realize the immense amount of consideration and effort he takes with each piano in his showroom. I realized 2 things very quickly: 1. All of the pianos at Orpheus Music are hand picked 2. Charles goal is to make sure you are “in tune” with the piano. He is not going to sell you an instrument just for the sake of selling it! The result is really magical. Please go here when you are seriously ready to buy a piano and you will not be disappointed.

- Patel Family